Help Center
Email:Getting Started
1. Create an account
Register by providing your email and password. Verify your email by clicking the link sent to your inbox.
2. Create your first project
After logging in, click 'New project', choose a plan, and fill in project details (name, unique URL).
3. Add products
Go to the 'Products' section in the project panel and add your products with SKU numbers, names, and categories.
4. Invite your team
In project settings, add team members by assigning them appropriate roles (Admin, Manager, Operator, Viewer).
5. Manage your warehouse
Use receiving and issuing functions to track inventory levels. History of all operations is automatically recorded.
Frequently Asked Questions
How to create a new project?▼
After logging in, go to the 'Projects' section and click the 'New project' button. Fill out the form with the project name and unique URL.
How many users can I add to a project?▼
Each project can have up to 5 users with different roles: Administrator, Manager, Operator, and Viewer.
How does the subscription system work?▼
We offer three plans: monthly, semi-annual, and annual. If the subscription expires, the project is suspended and then deleted if not renewed.
Can I cancel my subscription?▼
Yes, you can cancel your subscription at any time in the 'Billing' section. Access to the project will remain active until the end of the paid period.
How to generate an API token?▼
An API token is generated automatically when creating a project. You can find it in the project settings in the 'API Token' section.
What are the differences between user roles?▼
ADMIN - full access to everything; MANAGER - management without access to critical settings; OPERATOR - warehouse operations (receiving/issuing); VIEWER - view only, no editing.
How to change subscription plan?▼
Go to project settings and click 'Change plan' next to your current plan. Changes take effect immediately, and billing will be prorated.
Can I export data from the system?▼
Yes, the PREMIUM plan includes export of warehouse movement history and reports. You can also use the API to retrieve data programmatically.
How does API integration work?▼
Each project has a unique API token. Use it in the 'Authorization: Bearer YOUR_TOKEN' header to authorize requests. Full API documentation is available in the documentation section.
What happens to my data after deleting a project?▼
After deleting a project, all data will be permanently deleted within 30 days. We recommend exporting important data before deletion.
Troubleshooting
Cannot log in to project
Check if the project is suspended (status SUSPENDED). Also verify your login credentials and whether you're blocked after exceeding login attempt limit.
Don't see option to add new users
Make sure you haven't reached the user limit for your plan. If the project is in SUSPENDED status, this function is blocked until subscription renewal.
API token doesn't work
Make sure you're using the correct header format: 'Authorization: Bearer YOUR_TOKEN'. The token should be copied without extra spaces. Also check if the project is active.
My products are not displaying
Check if products have 'active' status. Archived products are hidden by default. You can filter them in the products list.
Cannot change subscription plan
Plan changes are only possible for active projects (status ACTIVE). If the project is suspended, first renew the subscription.
Contact
Have questions? Contact us!
- Email: support@redcuby.pl
- Working hours: Monday - Friday, 9:00 AM - 5:00 PM